Service Coordinator Fire & Security Full Time

Alphatech Resources

We are currently looking for an organised and proactive Scheduler & Planning Coordinator to join our operations team. This is a key role responsible for ensuring efficient planning, engineer allocation, and smooth communication with clients and tenants. If you thrive in a fast-paced environment and enjoy coordinating people, tasks and deadlines, we d love to hear from you.

What You ll Be Doing

• Schedule all jobs for engineers and subcontractors.
• Allocate engineers based on job duration, location, qualifications, and material readiness.
• Send appointment confirmation emails to clients for email/quotation-based jobs.
• Identify material requirements and request materials from the Estimating Manager;
• Coordinate engineer collection or delivery of required materials.
• Rebook no access jobs as notified by the Job Card Coordinator and update Systems
• Notify the Job Coordinator when jobs must be scheduled past target dates to support SLA compliance.

Additional Responsibilities

• Handle engineer calls relating to unsatisfactory EICRs and book follow-up works within the 21-day requirement.
• Add appointment dates into the EICR tracker, ensuring first appointments are booked 8 10 weeks before due dates.
• Confirm tenant appointments via email
• Act as the first point of contact for tenants wishing to rearrange appointments.

What We re Looking For

• Strong organisational and time-management skills
• Experience in scheduling, planning, or diary coordination (preferred)
• Confident communicator with engineers, clients, and tenants
• Good IT skills; experience with scheduling/CRM systems is beneficial
• Able to manage multiple tasks and priorities in a busy environment

Why Join us?

• Be part of a supportive team in a growing business
• A role where your work directly improves operational efficiency and client satisfaction
• Full training provided and opportunities for development