Branch Manager Full Time NEW

New Malden, Surrey
Lloyd Recruitment – East Grinstead

Branch Manager
Outskirts of New Malden
Competitive + bonus + benefits + company car + phone + 25 days holiday + bank holidays

Lloyd Recruitment Services are pleased to be working with a growing and well-established home improvement business who are looking for a hands-on Branch Manager to take the lead in a busy, fast-paced environment.

This is a great opportunity for someone who enjoys being at the centre of operations, leading a small team, dealing with customers, and keeping everything running smoothly day to day. If you are someone who likes variety, takes ownership, and isn’t afraid to roll up your sleeves, then this is the role for you.

This is ideal for someone currently in a supervisory or management role who wants more ownership and the chance to make a real impact.

Branch Manager Key Responsibilities

• Lead and manage a small branch team
• Oversee day-to-day branch operations and workflow
• Handle customer enquiries and support sales activity
• Manage incoming calls, emails, and general communications
• Coordinate installation schedules and job planning
• Provide face-to-face customer support when required
• Monitor and check incoming deliveries (quantities and condition)
• Support stock handling and general goods-in processes
• Assist with hands-on operational tasks as needed
• Maintain high standards of service, organisation, and efficiency
• Support the team to meet performance and service targets

Branch Manager Essential Skills & Experience

• Previous experience in a supervisory or management role
• Strong background in sales and customer service
• Proven ability to lead, motivate, and support a team
• Excellent communication skills (written and verbal)
• Strong organisational and time management skills
• Ability to manage multiple tasks in a busy environment
• Confident handling customer and supplier interactions
• IT literate (email, systems, and basic Microsoft Office)
• Strong attention to detail and accuracy
• Full UK driving licence
• Comfortable with a hands-on, operational role when required

Desirable

The business operates within the home improvement and exterior solutions sector, so an interest or background in construction, trade, or similar environments would be a real advantage.

Extra Information:

• Refer a friend and earn up to 500 (see website for details)
• Due to high application volumes, only shortlisted candidates will be contacted. If you don’t hear from us within 5 days, please assume you have not been successful
• By applying, you accept Lloyd Recruitment Services’ Privacy and GDPR Policy (see website)

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.