Customer Service Administrator Full Time NEW

Staines, Middlesex
Thomas Gray Ltd

We have an excellent opportunity for a Customer Service Administrator to join a well-established residential developer on an ongoing contract with a minimum duration of three months.

This is a busy and varied role that would suit someone who is highly organised, customer-focused and able to manage multiple priorities in a fast-paced office environment. Previous experience working for a residential developer or social housing provider would be highly advantageous.

The Role

Working as part of the Customer Care team, you will provide essential administrative support while acting as a key point of contact for homeowners, contractors and internal departments.

Your responsibilities will include:

• Processing invoices accurately and efficiently
• Data entry and maintaining customer records
• Answering incoming telephone calls and responding to customer enquiries
• Liaising with homeowners to provide updates and resolve queries
• Chasing contractors to ensure works are completed within agreed timescales
• Managing emails and general administrative duties
• Supporting the wider Customer Care team with day-to-day administration

About You

We are looking for someone who:

• Has previous administrative and customer service experience
• Has excellent communication and organisational skills
• Is confident using Microsoft Office and internal systems
• Can manage a busy workload while maintaining attention to detail
• Is professional, approachable and enjoys delivering excellent customer service
• Ideally has previous experience working for a residential developer, housebuilder or social housing provider

What’s on Offer

• 125 per day (Inside IR35)
• Ongoing contract with a minimum commitment of three months
• Opportunity to work with a respected residential developer
• Friendly and supportive team environment
• Immediate start available

If you have a strong administrative background and enjoy delivering outstanding customer service within the housing sector, please make contact.

Ref : 4450JR