Resident Liasion Officer Full Time NEW

Merton, London
Skilled Careers

Job description:

We are seeking an experienced and people-focused Resident Liaison Officer (RLO) to join our team. This is a key site-based role, acting as the link between construction teams, local residents, clients, and community stakeholders.

You ll play a vital role in managing relationships, resolving concerns, and ensuring projects deliver meaningful social value while minimising disruption to the local community.

Key Responsibilities

Stakeholder & Resident Engagement

• Act as the main point of contact between the site team, residents, community groups, and clients
• Build and maintain positive relationships with local communities
• Respond professionally to resident enquiries, concerns, and complaints

Community Relations

• Organise and attend community meetings, events, and workshops
• Work closely with local authorities and community organisations
• Promote transparency and positive communication throughout the project lifecycle

Resident Support

• Keep residents informed of construction activity, timelines, and disruptions
• Produce monthly newsletters and project updates
• Work with site teams to implement mitigation measures for noise, dust, access, etc.

Conflict Resolution

• Mediate and resolve disputes fairly and professionally
• Log, track, and follow up on all resident issues and complaints
• Support site teams with effective communication strategies

Social Value & S106

• Champion social value and S106 commitments on site
• Coordinate community initiatives, employment opportunities, apprenticeships, and school engagement
• Organise community-focused events and projects
• Track and report social value outcomes to stakeholders

Skills & Experience Required

• Previous experience as a Resident Liaison Officer, Community Liaison Officer, or similar role
• Construction, regeneration, or housing sector experience preferred
• Strong communication and interpersonal skills
• Confident handling complaints and conflict resolution
• Knowledge of social value and S106 commitments
• Highly organised with strong attention to detail
• Ability to work independently and as part of a team

Send cvs to (url removed)